ERP Customer Excellence (CX)

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Are you an ERP User facing challenges with your current support service? Looking for a more reliable and proactive partner?

At RheinBrücke IT Consulting, we are committed to delivering Customer Excellence by helping you maximize the value of your ERP investment. Our team of Epicor Certified professional engineers brings extensive experience, having successfully implemented complex ERP solutions for businesses worldwide. We focus on providing expert support to ensure your system is tailored to meet your unique needs, while streamlining your processes for optimal efficiency.

We help you harness the full potential of ERP with our deep domain knowledge, industry vertical templates, ERP technical and functional capabilities, and expertise in implementing companion products and add-ons. We enable you to manage and optimize your production processes with real-time insights, automation, and enhanced visibility.

Empowering your ERP journey with end-to-end support, including implementation, rollouts, system upgrades, and ongoing consulting and advisory services tailored to your business goals.

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The RheinBrücke Customer Excellence Offering

At RIC, our Customer Excellence program offers premium, tailored support designed to optimize your ERP system’s performance. With a comprehensive suite of services and expert guidance, we ensure long-term success and maximum value for your business.

Industry Expertise Across 42 Countries
Leverage our deep industry knowledge to optimize business operations globally.
Omni-Channel Global Support for Fast Resolution
Access a large pool of Epicor-certified experts across multiple support channels, timezones, anytime anywhere.
ITIL-Based Service Model
Drive efficiency and best practices with our structured, ITIL-aligned support framework, while getting priority assistance for urgent issues.
Continuous System Optimization
Regular reviews and recommendations to ensure optimal system performance.
Optimized Solutions & Strategic Guidance
Receive personalized advice and solutions based on your unique business needs.
Comprehensive Training & Knowledge Sharing
Equip your team with the skills to fully utilize Epicor ERP’s capabilities.
ERP Implementation, Rollouts and Upgrades
Expertise in deploying Epicor products, add-ons, rollouts, migrations, and upgrades.

Benefits of Our Customer Excellence

Value and Service Access specialized ERP support desk teams and top-tier problem-solving experts, ensuring dedicated attention and seamless support for all your ERP needs.
Faster Issue Resolution Our proactive, hyper-responsive support anticipates and resolves potential issues within your ERP system and across your technology stack, minimizing downtime and improving efficiency.
Seamless Scalability Support for growing businesses with easy scalability of your ERP system.
Enhanced Security & Compliance Safeguard your data with robust security measures and compliance management.

Elevate Your ERP Experience

At RheinBrücke, we go beyond just ERP support. We also specialize in products that work seamlessly to enhance your ERP capabilities, supporting your organization’s growing needs:

RheinBrücke’s Solutions and Services for
Customer Excellence

At RheinBrücke, our dedication to customer excellence goes beyond just ERP support. As a Microsoft Gold Partner, we offer a range of services designed to optimize your business processes and deliver measurable results.

CorusHR

Streamline HR processes and ensure compliance while enhancing efficiency and employee satisfaction across your organization.

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MeRLIN Sourcing

Streamlining sourcing operations, MeRLIN is a Strategic Direct Sourcing Solution that integrates automation, Supplier Relationship Management, planning, and Advanced Analytics.

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Epicor Companion Products

At RheinBrücke, we offer more than just Epicor ERP support—we also specialize in companion products and add-ons that enhance your ERP and support your organization’s growth.

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Digital Solution and Services

Bridging the gap between Technology and Business.

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Application Development Maintenance and Support Services

Empower your organization with robust data governance and management, ensuring seamless operations and compliance.

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Business Intelligence Services

Leverage data-driven insights to make informed decisions, enhance performance, and gain a competitive edge.

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Our expert teams provide end-to-end support, helping you maximize value and achieve business excellence.

Ready to Take Your ERP Experience to the Next Level?

At RheinBrücke, we go beyond standard support with tailored ERP solutions, Premium Support, and seamless add-ons designed to meet your business needs. With 11 years of experience in 42 countries, we offer proactive support, legacy version assistance, and expert guidance for upgrading to Epicor Kinetic for enhanced flexibility and growth. Ready to optimize your business? Schedule a free consultation today to discover how our services can help drive your success.

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Testimonials

"RheinBrücke IT Consulting's technical expertise makes me feel invincible. CCT has a talented pool of internal IT resources but sometimes that's not enough. Working with RB has taken a lot of weight off our shoulders; both the sheer volume of what we can handle together as well as the high level of technical expertise they bring to the table have greatly advanced CCT's abilities to adapt and evolve with our expanding global market. Nithish and Rajagopol are easy to work with and always have great ideas on how to solve our technical and business process issues plus they're just nice guys."

"The launch of the IDC in Chennai marks a pivotal step forward in our collaboration with RheinBrücke. This new centre will enhance our operational efficiency and growth potential and I would like to extend my thanks to everyone involved for their hard work in making this a reality."

"RheinBrücke has been with us through every step of our Epicor ERP journey. They’ve supported us with product management, solution architecture, configuration, and testing. What stands out is how easy it is to do business with them, simple deals, fast access to the right people, and a flexible, collaborative relationship. Their involvement has helped us standardise operations and accelerate rollouts globally. It is a partnership we truly appreciate."

"Thank you for the continued good work on the ERP and Supply Chain project. Your Consulting, Technical, Functional and Project management expertise was evident and was very well appreciated by our staffs. I was also pleased with the flexible, easily approachable, transparent dealing with your team. Needless to mention I also appreciate how effectively you leverage the teaming with cross cultural teams with low cost geography for developmental resources while not compromising on the quality of deliverables to business. Keep up the good work."

"I had been using RheinBrücke team as my extended arm for sometime now and I have really come to appreciate their depth of technical and functional knowledge of the product and their commitment to our end customers needs. They react quickly to new challenges and are always there for me to rely on."

"We implemented Epicor ERP for one of our large Glass manufacturing facility in Middle East. Like any ERP implementations, even though the product was good, we faced initial hiccup and challenges during the implementation . This is where we came across the German based RheinBrücke IT consulting and took their support. They did a fantastic turnaround of the project. I enjoyed the transparent and efficient dealing with the company and came to appreciate their work. Now they have opened the Middle East operations and am positive they will do well due to their good service motto."

"We were very impressed with the way RheinBrücke carried out their work. From analysis to implementation and post-production support, their analysis was always detailed and complete. It was easily understood by users, so different system extension options could be evaluated with all relevant information."

"Congratulations to your team for successfully pulling off the “Automation of RMA” project using the “A-MAP Smart” mobile based application! The legacy system was a laborious and time-consuming activity of data entry of the hundreds of Inspection entries, from the numerous Inspection sheets generated on a daily basis from the field, matching the claims against the supplied Sales orders and line details, entering all the warranty test information including customer purchasing & return data, creating disposition against the relevant warehouses and summarizing all the data for transfer to the sales teams for actual settlement of claims vide relevant sales orders."

"Our challenges made us to embark on our ERP journey and after lots of analysis, we choose Epicor ERP for RAY Group. We also faced initial hiccup and challenges during the implementations. This is where we came across the German based Rheinbrücke IT consulting and took their support. We leveraged their services for past 12 months and from this experience, I can definitely say that they did a fantastic turnaround of the project. I enjoyed the open, transparent and efficient dealing with them and came to appreciate their work. I understand that they recently started their Middle east and Africas operations, I wish them good luck and every success."

"NGC Energy’s Epicor Implementation go-live happened earlier this year and at the end of Jan, we had successfully closed our Jan 2015 books in Epicor. This is a big milestone for all of us.It has indeed been a long journey, starting from inception, system study, training, pilot & finally the 1st month-end closing.During each stage, we received full co-operation from Rheinbrücke teams. They had given us their unwavering support, with full dedication & positive attitude to make this project successful. During this entire journey, both teams faced many challenges & at times, things were difficult, but both teams continued to give their focus & commitment, which helped to overcome these obstacles."